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  • How long does delivery normally take?
    Normal delivery time is within 5 working days. We will, of course, notify you in the unlikely event of any delay in case you wish to cancel or amend your order.
  • How can I make payment for my order?
    We accept Visa, Mastercard, Delta and most major credit cards. You can also make payment via PayPal - including a 'spread your payments interest-free'; subject to Paypal's criteria which we are not made aware of.
  • Do you have a shop?
    We don’t – the margin on our items is so small that we cannot afford the overheads associated with a shop.
  • Can I return my purchase for refund or exchange?
    Certainly you can – we are very happy to accept returned items for any reason as long as they are received back unused and in original packaging within 15 days. Once received back the simplest way is for us to refund the cost of returned goods for you and you can then go ahead and place a new order as required. Please note outward delivery charges apply to all orders and are non refundable.
  • Where do I send my return?
    Please send your return goods to our returns address below enclosing a note with your name and order number – Biketastic Ltd, 23 Bridgefoot Cottages, Radlett Road, Colney Street, St Albans AL2 2EJ
  • Is your website safe and secure for me to place an order?
    Yes it is. It is of paramount importance to us that our customers can order with us on our website safe in the knowledge that all payment and address information is totally safe and secure and not shared. To this end, we use a secure payment gateway which ensures all customer credit and debit card details are secure and encrypted. When you place your order, the padlock symbol which appears in the URL bar when you get to the order form verifies that it is safe and secure for you to go ahead and place your order.
  • Can I pay for my order by PayPal as well as credit and debit card?
    Yes you can. We take payment by PayPal, as well as all major credit and debit cards. Once you get to the checkout you can select either the credit/debit card payment option or the PayPal payment option.
  • Can I place my order via the telephone?
    We do not offer this facility currently. Please accept our apologies.
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